Shipping & Delivery

This Shipping & Delivery Policy explains how Malimark (trading as Sagar Traders), operating the website www.malimark.com (the "Website"), processes, dispatches, and delivers orders for dry fruits, spices, seeds and other products purchased through the Website.

This Shipping & Delivery Policy should be read together with our Return & Refund Policy, Privacy Policy and Terms of Service.

1. Order Processing Time

Once an order is placed and confirmed, we aim to process and dispatch the order within 2 business days.

Orders are processed and dispatched on business days only. We do not ordinarily process, dispatch, or deliver orders on Sundays or public holidays. For local orders delivered by our staff, delivery is also not carried out on Sundays or public holidays. For orders shipped through third-party courier or transport services, delivery schedules may vary depending on the service provider.

2. Advance Payment

For both retail and wholesale orders, an advance payment of 10% of the total order value is required before your order is dispatched for Cash on Delivery (COD) orders. The remaining balance is payable via Cash on Delivery (COD) at the time of delivery. This advance payment requirement does not apply where you have arranged to make the full payment directly with us online (for example, via UPI or bank transfer) outside the standard COD checkout process. The treatment of the advance payment in case of cancellation, non-delivery, or other circumstances will be governed by our Return & Refund Policy.

3. Estimated Delivery Timelines

• Within Mumbai: approximately 2–3 business days
• Rest of India: approximately 3–7 business days

These timelines are estimates. Actual delivery time may vary depending on your location, the courier or transport service used, weather, local restrictions, or other circumstances beyond our control. Delivery timelines may also be affected by the order processing and dispatch time stated above.

4. Shipping Charges

Shipping charges are not fixed or shown automatically at checkout. Based on your order size, weight, and delivery location, applicable shipping charges are calculated and communicated to you directly before your order is confirmed.

An order will only be considered confirmed once the applicable shipping charge has been communicated to the customer and accepted by them, whether in writing, electronically, or verbally. If the customer does not accept the shipping charge, the order will be cancelled. We reserve the right to cancel the order if we do not receive a response from the customer regarding acceptance of the shipping charge within a reasonable time.

5. How We Ship Your Order

5.1 Local Delivery within Mumbai

For orders to be delivered in and around Mumbai, particularly within our local delivery area near our warehouse, our own staff personally deliver the order.

5.2 Delivery Outside the Local Mumbai Area / Rest of India

For orders to be delivered outside our local Mumbai delivery area, we ship your order through a third-party courier.

5.3 Wholesale / Bulk Orders

Wholesale and bulk orders in our local delivery area within Mumbai are delivered by our own staff personally. Wholesale and bulk orders outside our local delivery area are typically shipped through a goods transport service, generally through operators such as VRL, or another transport service as applicable depending on the destination and order size. Delivery timelines for such orders may vary based on the transport service used.

6. Order Tracking

Where your order is shipped through a courier or transport service, we will share the tracking number or relevant details with you via WhatsApp, SMS, or email after dispatch. For orders personally delivered by our staff within the local Mumbai area, tracking details are not applicable.

7. Cash on Delivery (COD)

We do not charge any additional fee for Cash on Delivery orders.

8. Failed Delivery and Redelivery

8.1 Local Deliveries within Mumbai

For orders delivered by our own staff within the local Mumbai area, if a delivery attempt fails, we will assess the circumstances of that attempt. Where the failed delivery appears to be due to a genuine reason, such as the recipient being temporarily unavailable or an address-related issue, we will make a reasonable attempt to redeliver the order. We reserve the right to decline redelivery or charge extra delivery charges for requested redelivery where we reasonably believe the failed delivery indicates fraudulent, malicious, or bad-faith conduct on the part of the recipient.

8.2 Deliveries via Courier or Transport Service

For orders shipped through a third-party courier, failed delivery attempts and redelivery are governed by the applicable courier's own policies. Where reshipment is required, an additional charge will apply, unless the failed delivery was caused by an error or fault on our part, in which case we will bear the cost of reshipment.

For orders shipped through a transport service, if a delivery attempt fails and reshipment is required, an additional charge will apply, unless the failed delivery was caused by an error or fault on our part, in which case we will bear the cost of reshipment.

9. Serviceable Areas

We ship orders all over India. However, if your location falls outside the serviceable network of our local delivery service, the courier or transport service we use, we may not be able to deliver to that location. In such cases, we will inform you, and the order may be cancelled or an alternate arrangement may be offered.

10. Packaging

All products are packed in sealed, food-safe packaging to help preserve freshness and quality during transit.

11. Natural Weight Variation

Natural products such as dry fruits, spices, seeds, and other food products may experience minor changes in weight during storage and transportation due to natural moisture absorption or moisture loss.

We shall not be responsible for minor weight variations arising solely from such natural moisture changes after packing and dispatch, provided that the product was packed and dispatched in accordance with the stated net weight at the time of shipment.

This provision does not affect your rights in cases where a product was incorrectly weighed, packed, or dispatched with a material shortage at the time of shipment.

12. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping practices, service providers, or applicable law. Any updated version will be published on this page with a revised Last Updated date.

13. Contact Us

If you have any questions about shipping, delivery, or this policy, you can contact us:

Malimark (trading as Sagar Traders)
1st Floor, Grd Plot 297
Devidas Building, Patthe Bapu Rao Marg
Platinum Mall, Gully Khetwadi, Girgaon
Mumbai — 400004, India

Email: Malimark2026@gmail.com
Phone / WhatsApp: +91 96190 77288

14. Grievance Officer

If you have any grievance, complaint, or concern regarding orders, shipping, delivery, dispatch, delivery delays, or other matters relating to this Shipping & Delivery Policy, you may contact our Grievance Officer using the details below:

Name: Narendra Mali
Designation: Owner
Email: Malimark2026@gmail.com
Phone / WhatsApp: +91 96190 77288

We will review and address grievances in accordance with applicable law and within the timelines prescribed under applicable law, where applicable.

You may also contact us using the details provided in the Contact Us section of this Shipping & Delivery Policy for general questions or assistance relating to orders, shipping, or delivery.