Privacy Policy

This Privacy Policy explains how Malimark (trading as Sagar Traders), operating the website www.malimark.com (the "Website"), collects, uses, shares, and protects your personal information when you visit the Website or purchase our dry fruits, spices, seeds and other products. By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy should be read together with our Shipping & Delivery Policy, Return & Refund Policy, and Terms of Service.

1. Information We Collect

1.1 Information You Provide

Depending on how you use our website, we may collect:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Company or business name
• Account or login information, if you choose to create an account
• Information submitted through our contact forms
• Messages and details shared with us through our website chat or WhatsApp chat widget
• Information provided when subscribing to our newsletter or other communications
• Any other information you voluntarily provide to us

1.2 Order and Transaction Information

When you place an order, we may collect information necessary to process and fulfil your order, including:

• Products ordered
• Order details and order history
• Billing and shipping information
• Contact details
• Payment-related transaction details
• Information required for invoicing, accounting, GST, and legal compliance

1.3 Payment Information

At present, the primary payment method available at checkout on our Website is Cash on Delivery (COD).

In some cases, a customer may choose to arrange an online or digital payment (for example, via UPI or bank transfer) directly with us outside of the standard Website checkout process, such as after contacting us by phone or WhatsApp. Such payments are completed directly through the customer's own banking or UPI application, and we do not collect, store, or process your complete card, banking, or UPI credentials on our Website or systems.

If we introduce additional online payment methods or third-party payment gateways on the Website in the future, such payments would be processed by the relevant payment service provider in accordance with its own privacy policy and security practices, and this Privacy Policy will be updated accordingly.

1.4 Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website or source
• General website usage and interaction information

This information may be used for security, analytics, website performance, and improving our services.

2. How We Use Your Information

We may use the information we collect to:

• Process, confirm, and fulfil orders
• Arrange delivery and shipping
• Process payments and transactions
• Provide customer support
• Respond to enquiries and contact-form submissions
• Create and manage customer accounts
• Send order confirmations, invoices, shipping updates, and other service-related communications
• Send newsletters and promotional communications where permitted
• Improve our website, products, services, and customer experience
• Understand website usage and performance
• Detect, prevent, and address fraud, abuse, security issues, and other unlawful activities
• Maintain business, accounting, tax, GST, and transaction records
• Comply with applicable laws, regulations, legal obligations, and lawful requests from authorities

2.1 Food Product Information

As Malimark sells dry fruits, spices, seeds, and other food products, certain product and order information may be collected and processed to facilitate product listings, order processing, invoicing, delivery, customer support, food-safety compliance, and other applicable legal or regulatory requirements.

Product information displayed on the Website may include information required under applicable food safety, labelling, packaging, and other regulations. We may update or correct such information from time to time to ensure that product information remains accurate and consistent with the applicable requirements.

3. Marketing Communications

If you provide your contact information or otherwise consent where required, we may send you promotional or marketing communications through:

• WhatsApp
• SMS
• Email
• Telephone

You may opt out of promotional communications at any time by following the available unsubscribe instructions, replying to the communication where applicable, or contacting us using the details provided in this Privacy Policy.

Even if you opt out of marketing communications, we may continue to send essential service-related communications, such as order confirmations, payment information, delivery updates, account-related messages, and other communications necessary to provide our services.

4. Cookies and Similar Technologies

Our website is built on WooCommerce (WordPress), which uses cookies to provide essential functionality such as the shopping cart, checkout process, and account login sessions.

Our website also uses cookies and similar technologies to remember certain preferences, understand website usage, and improve website performance.

Some cookies may be placed by third-party services that we use for analytics, communication, or other website functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Analytics

We may use Google Analytics and similar analytics technologies to understand how visitors use our website, measure website performance, identify trends, and improve our services.

These technologies may collect information such as your IP address, device and browser information, pages visited, approximate usage information, and interactions with the website.

Third-party analytics providers may process this information in accordance with their own privacy policies and applicable law.

6. How We Share Your Information

We do not sell or rent your personal information.

We may share information with third parties when reasonably necessary for the purposes described in this Privacy Policy, including:

6.1 Payment-Related Information

As our Website currently operates primarily on a Cash on Delivery (COD) basis, we do not routinely share payment information with a third-party payment gateway through the Website. Where a customer arranges an online payment with us directly (for example, via UPI or bank transfer), such payment is completed through the customer's own banking or UPI application and is not processed or stored by us. If we use a third-party payment service provider on the Website in the future, we may share relevant transaction information with that provider solely to process and verify payments.

6.2 Shipping and Delivery Partners

We may share necessary information, such as your name, phone number, and delivery address, with courier, logistics, and delivery partners to fulfil and deliver your orders within India.

6.3 Service Providers

We may share information with trusted service providers who assist us with website functionality, analytics, communications, customer support, security, and other business operations.

Such providers may only process information as reasonably necessary to provide their services and subject to applicable contractual, legal, and security requirements.

6.4 Communication Services

Where necessary, relevant information may be shared with service providers used to send WhatsApp messages, SMS, emails, live chat support, or other customer communications.

6.5 Legal and Regulatory Requirements

We may disclose information where required or permitted by applicable law, regulation, court order, legal process, or lawful request from a government or regulatory authority.

We may also disclose information when reasonably necessary to protect our rights, property, users, customers, or the security and integrity of our website and services.

6.6 Business Transfers

If Malimark or its business or assets are involved in a merger, acquisition, restructuring, sale, or other business transfer, personal information may be transferred as part of that transaction, subject to applicable law.

7. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, services, payment providers, social platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third parties. We encourage you to review the privacy policies of third-party services before providing them with your information.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse, loss, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining order records
• Providing customer services
• Maintaining customer and account records
• Accounting and financial recordkeeping
• GST and tax compliance
• Meeting legal and regulatory obligations
• Resolving disputes
• Preventing fraud and misuse
• Enforcing our agreements and protecting our legal rights

When information is no longer required for these purposes, we may securely delete, anonymise, or otherwise dispose of it, subject to applicable legal and regulatory requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being processed
• Raise a complaint or grievance regarding our handling of your personal information

To exercise an applicable privacy right or raise a privacy-related concern, you may contact us using the details provided in the Contact Us section below.

We may need to verify your request before taking action to protect your information and prevent unauthorised requests.

11. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent by contacting us at Malimark2026@gmail.com.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that certain information may continue to be retained or processed where required or permitted by applicable law, for example for accounting, GST, tax, legal, security, or transaction-record purposes.

12. Children's Privacy

You must be at least 18 years of age to use this Website, create an account, place an order, or submit personal information to us.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate action, including deletion of such information.

13. User Accounts

Customers may create an account on our website voluntarily.

If you create an account, we may process information such as your name, email address, mobile number, addresses, login information, and order history to provide account functionality and manage your orders.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

14. Accuracy of Information

You are responsible for providing accurate and up-to-date information when placing an order, creating an account, submitting an enquiry, or otherwise interacting with our website.

If any information you have provided is inaccurate or changes, you may contact us to request an appropriate correction.

15. Data Breaches and Security Incidents

If we become aware of a personal data breach or security incident that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and address the incident and provide any required notifications to affected individuals or authorities in accordance with applicable legal requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

17. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. In the event of any dispute arising out of or in connection with this Privacy Policy, the parties shall first attempt to resolve the matter through mutual and friendly discussion. If the dispute cannot be resolved in this manner, it shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

18. Contact Us

If you have questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, you can contact us:

Malimark (trading as Sagar Traders)
1st Floor, Grd Plot 297
Devidas Building, Patthe Bapu Rao Marg
Platinum Mall, Gully Khetwadi, Girgaon
Mumbai — 400004, India

Email: Malimark2026@gmail.com
Phone / WhatsApp: +91 96190 77288

19. Grievance Officer

If you have any grievance, complaint, or concern regarding the collection, use, disclosure, or handling of your personal information, you may contact our Grievance Officer using the details below:

Name: Narendra Mali
Designation: Owner
Email: Malimark2026@gmail.com
Phone / WhatsApp: +91 96190 77288

We will review and address privacy-related grievances in accordance with applicable law and within the timelines prescribed under applicable law, where applicable.

You may also contact us using the details provided in the Contact Us section of this Privacy Policy for general privacy-related questions or requests.